High End Audio Store NYC
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Frequently Asked Questions

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Shipping


Most orders received by 5PM Eastern Time Monday through Friday ship the same day. Large freight items or expedited orders must be received by Noon ET to ship the same day. Delivery time for standard shipping within the continental U.S. is typically 3 to 5 business days depending on your location. See our shipping policy for detailed delivery information.

To track the delivery status of your order you may choose from one of the following options:

• Visit our Track Your Order page by clicking here.
• Login to your Ciamara account. After placing an order, you can view the status of your order 24 hours a day by clicking the "My Account" link at the top of every page of Ciamara.com.
• Call our Customer Care line at 1-844-CIAMARA and we will gladly assist you over the phone.

We ship both internationally and to APO/FPO address via FedEx. For more information please see our complete shipping policy

Returns


We want you to enjoy the items you purchase from Ciamara. If you are not completely satisfied with your purchase, you may return items that are complete and like new within 60 days of receiving your order. For complete details and exceptions, please see our return policy

You may request a return authorization online by clicking here. If your order was shipped by a specialized freight carrier or directly from the manufacturer, please call us at 1-844-CIAMARA for further instructions.

Ordering


We recognize that on occasion you must cancel or change an order. The first thing to do is call our Customer Care line at 1-844-CIAMARA. If an order is canceled there will be a standard 10% restocking fee. Many orders ship within 24 hours, so it is sometimes impossible to stop your order from shipping.

We currently accept Visa, MasterCard, Discover, American Express, PayPal, wire/bank transfers, ACH /wire transfers/ e-checks through Intuit Payments and Bitcoin (via CoinBase). See our Terms of Use for additional information.

The Ciamara Customer Care team is here to assist and advise you. Give us a call at 1-844-CIAMARA or send an email by clicking here.

Privacy and Security


Yes. Here at Ciamara we have implemented strategies in both the framework of our website as well as our back-end processes to protect your personal information.

Some of those strategies include:
   • SSL Secure Server Your order information is encrypted and transmitted over our secure (SSL) server technology.
   • Fraud prevention steps At Ciamara we go above and beyond to avoid fraud. This includes taking extra steps to validate credit card information.

For further information, please view our Privacy Policy and our Terms of Use.

Ciamara’s policy is to respect and protect the privacy of our customers. Ciamara will never fully disclose individually identifiable information about its customers to any third party without first receiving that customer's permission. We do have partners who assist us with fulfillment and shipping, and in those cases, those partners receive a name and shipping address so they can process and ship orders accordingly.